Merchant ID
GCR No.: 020344830000
TIN: 058693263
Prefecture: Kavala
Municipality: Kavala
City: Kavala
Address: OMONOIAS Str.
Number: 42
Postal Code: 65302
These terms refer to sales made through the website www.tzougaris.gr, as well as by phone.
The terms may be amended without prior notice to consumers. In any case, the amended terms will not apply retroactively. This website is aimed at consumers and professional traders.
Terms of sale
Contract preparation time
From the selection of the electronic button “Order with Payment Obligation”
Payment Methods
Credit/Debit Cards
By using cards on our website to make purchases you declare that you have the right to use them.
Cash on Delivery
Bank Deposit
Via the PayPal electronic payment platform
The company shall be responsible and the consumer shall not be charged for the return of products in case the products received by the consumer are defective.
If there is a defect, then the consumer must within five (5) business days from the receipt of the product send by email photos of the defective product to process its return.
Returns (due to defect) without following the above procedure will not be accepted except in cases of withdrawal.
Wrong shipment
If the wrong products are shipped compared to those ordered by the consumer, the Company shall undertake the obligation to cover the costs of returning the wrong products and to send the correct ones.
If the products desired by the consumer are no longer available for sale then the money for products that were sent incorrectly will be refunded within seven (7) days of receipt.
It is presumed that the wrong shipment of products has not taken place if 14 days have passed from their receipt by the consumer or another person that was demonstrated for their receipt.
Order modification
You can only modify your order in the following ways:
Before shipping with the courier company:
By phone
Via email
After the shipping with the courier company:
Only after prior consultation with the company and with its consent
Upon receipt of the product:
If an issue of fit of the products arises only after prior consultation with the Company and with its consent.
Order Cancellation
To cancel your order send us an email or call us stating your personal details and your order number.
If your order has already been delivered to the courier company and you wish to cancel the order, please refuse to receive the package and inform us as soon as possible by phone or email providing your personal details and your order number.
Discounts / Gifts / Promotions
The Company from time to time performs various promotional activities such as discounts, gifts with purchases, etc. These promotional activities can also take place on social media or through search websites.
In any case, the only correct representation of the prices and products of the Company is the one provided through this website.
Liability of the carrier
At the stage of your pre-contractual briefing, you will be provided with options for the delivery of the products you ordered.
The options provided by the company for the delivery of the products shall include the collection from store or the shipment by courier service.
The company shall undertake the risk of transporting the products only until they are delivered to the consumer.
The risk shall be transferred right from the beginning to the consumer if another courier is indicated to the company.
In any case, the Company shall not be responsible for possible defects in the system of displaying the course of the products’ transport maintained by the courier.
Delivery Times
The Company shall make every effort for the fast processing of orders.
The Company shall not be responsible for delays due to the courier and especially in cases of unpredicted circumstances and force majeure.
The Company shall be obliged to deliver the products to the consumer within 30 days from the receipt of the order.
Delay in order processing
Orders that include products that are indicated on the website as available will be processed immediately.
Orders that include products that are indicated on the website as available “upon order” will be processed after informing the consumer about the period of time that the product is expected to be available.
In this case, if a payment has been made by electronic means and the consumer wishes to cancel the order due to the waiting time, the money will be refunded to the consumer within five (5) business days in the same means of payment used to place the order.
Orders that include products that are stated to be available on the Website and products that are stated to be available “upon order” will be executed after the last product is available for shipment.
In this case, the consumer may choose to separate the order by assuming the additional shipping costs for the shipment of the “unavailable” product as soon as it is available.
Orders placed on business days until 12:00 local time in Greece will be processed on the same day.
All other orders shall be processed the next business day.
Holidays shall be those that apply to Greece and the headquarters of the Company.
The Company shall reserve the right to process orders at different times as well.
Stock update
Product availability on business days from 15:00 to 10:00 of the next day, weekends, national and local holidays may not be accurate.
Accuracy of Technical Specifications
The company shall not be responsible for any inaccuracies in the description of the technical specifications of the products, i.e. in their weight, composition, dimensions and color.
The company shall not be responsible for any discrepancy between the available image of the products and their actual technical specifications.
Before completing each order, please check the description table of the technical specifications of each product or contact the company directly.
If you provide your own specifications / dimensions or special technical characteristics you shall be responsible for their accuracy.
Consumer Rights
You shall have the right to withdraw from the sales contract within 14 calendar days without providing any explanation.
The right of withdrawal shall not apply for orders placed with a special order – i.e. for products that are not ready and are manufactured according to your instructions / requirements.
The right of withdrawal shall not apply in case the product has been used, worn, altered or modified. You must return the product in the package in which it was sent to you, with all its accompanying documents, such as instructions for use, warranty and receipt / purchase invoice.
The withdrawal period shall expire 14 calendar days from the next day you acquired or a third party other than the courier and designated by you acquired the physical possession of the latter good.
In order to exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract with a clear statement by fax or e-mail addressed to the Company.
You may use the attached model of withdrawal form, without this being mandatory.
You may also fill in and submit electronically the withdrawal form or any other clear statement from our website www.tzougaris.gr. If you use this feature, we will send you a confirmation of receipt of your withdrawal on a durable medium (e.g. email) without any delay. To meet the withdrawal deadline, it is enough to submit your statement on the exercise of your right of withdrawal before the withdrawal period expires.
Consequences of withdrawal:
If you withdraw from this contract, we will refund all the money we received from you, including delivery costs (excluding additional costs due to your choice to use a delivery method other than the cheaper standard delivery method we offer) without undue delay and definitely within 14 calendar days from the day we will be informed of your decision to withdraw from this contract.
We will perform the above refund using the same means of payment that you used for the original transaction, unless you have expressly agreed to something different; in each case, you will not be charged for such a refund.
We shall have the right to delay the refund until we receive the goods back or until you provide proof that you have returned the goods; whichever happens first.
Company Rights
The content of this website (including texts, graphics, images, photographs and software) shall constitute the intellectual property of the Company.
No content of this website may be republished and in general reproduced and retransmitted, partly or in whole, stored in a database, retransmitted in electronic or mechanical or any other form, in the original or in translation or other adaptation and modification of its form, content and appearance, without the written permission of the Company.
The presence of the material on the website should in no way be construed as a transfer or concession of a permit or right to use or exploit it.
Personal Data Protection Policy
As described on the website.
By filling in personal data on this website, you declare that you have the authority of this individual to provide them to the Company.
Electronic Dispute Resolution
The Company shall support the alternative dispute resolution through the European Union’s extrajudicial platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EL
Code of Consumer Conduct for E-Commerce
The courts of Kavala shall be competent for resolving any dispute.
Applicable Law:
Applicable law shall be the Greek.

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